We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
At Generac Industrial Energy, we harness decades of experience and resources to help lead the way. It’s the foundation of prosperity, fueling the industries and essential services that drive our society forward. It’s so much more than power. We provide a range of solutions that will work together to streamline systems across every stage of the energy journey. Our people are united by a shared mission to make the world safer, brighter, and more productive. Come be part of a team where diverse backgrounds, ideas, and talents drive real impact.
The Field Project Engineering Manager is responsible for ensuring customer satisfaction on all levels of project execution by providing remote & on-site project management, technical support, installation and sales support of various Industrial power generation equipment. This position is responsible for providing input to upfront system design & bid submission, in addition to project management services to the installation & commissioning of mission critical equipment, support and services. The Field Project Engineering Manager is a key liaison between our dealer network, the consulting engineering firms, electrical contractors, general contractors, and property owners.
MINIMUM QUALIFICATIONS:
Bachelors of Science in Electrical or Mechanical Engineering or equivalent experience
10 years of relevant experience in power generation equipment installation, support, and operations
Willingness to travel foreign and domestic 25% to 50% of the time
Prior experience with the tools and terminology using in basic project management tasks (SOW, Gantt, RASIC, etc.)
PREFERRED QUALIFICATIONS:
·Experience and sound knowledge of power generation products, installations, and applications
·Experienced in Electronics or Electromechanical Technology
ESSENTIAL DUTIES:
70%
Provide on-site support for existing data center customers ranging from dedicated on-site presence to remote assistance
Coordinate activities with Generac Industrial Dealers for solving customer issues and managing customer repairs
Coordinate with service technicians for ongoing preventative management
Manage customer parts inventories
Collaborate with Generac corporate engineering and central support to work through customer problems with Generac equipment on-site
Proactively monitor customer on-site equipment alongside Generac Link IoT remote monitoring capability to drive earlier detection of potential issues with onsite equipment that would prevent Generac emergency power equipment from protecting the customer’s site
20%
Develop technical and commercial solutions to support the Energy solutions sales team. This includes gathering field requirements from customers:
• Listen, understand and convey customer requirements;
• Create online diagrams, wiring diagrams, and work instructions for MV & LV switchgear, motor control centers, and power distribution centers (PDC);
• Provide technical support for the integration of Generac products with third party supplied equipment (Building Management, Transfer Switch/Switchgear, Energy Management, and Utility protection relays).
10%
Provide technical input and design feedback to engineering during new product introduction.
Provide feedback from the field to Service, Engineering and Manufacturing, regarding product issues and potential design improvements.
Point of contact between Industrial Solutions and Service to drive involvement of Field Service Engineers & dealer network as required.
KNOWLEDGE, SKILLS AND ABILITIES:
Background in Data Center customer support is a plus
Demonstrated knowledge of project management skills, tools, and techniques
Exceptional interpersonal skills including teamwork, relationship building, and collaboration.
Advanced knowledge of AC and DC circuitry, mechanical design, power generation, wiring diagrams, and schematics
Knowledge of engine maintenance and troubleshooting of diesel & natural gas engines
Knowledge of serial communications and connected devices
Knowledge of reading architectural, mechanical, and electrical blueprints with a basic understanding of basic electrical and mechanical control systems
Knowledge of industrial standards: UL, NEC, ASME, IEC, NEMA, NFPA
Knowledge of generator controls, protective relays, PLCs, & control/automation devices
Excellent troubleshooting skills, the ability to make independent decisions
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”