Partner Success Support and Enablement Lead

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

We are looking for a dynamic and experienced Partner Success Support and Enablement Lead to join our team. This role is critical in strengthening distributor satisfaction, expanding their Customer Success organization, and assisting them in growing their Annual Recurring Revenue (ARR) through the development and release of business tools and enablement material. As a Partner Success Support and Enablement Lead your role is to consult with our channel partners and create enablement material with the goal of growing their customer success organizations. You will report to the Partner Success Manager, Americas and have a hybrid schedule working in Milwaukee, WI or Mayfield Heights, OH.

Your Responsibilities:

• Work with Partner Success Managers (PSM) and channel partners to develop tools, reports, and resources with the goal of advancing our channel partners' customer success organization.
• Educate and enable distributor executives on customer success motions, investment requirements, and resource needs.
• Train and enable distributor customer success resources.
• Help distributors translate available customer data contained within Customer Success portals and platforms into meaningful insights that meet customers' business objectives.
• Collect distributor and customer feedback on service and subscription offerings.
• Collaborate with team members to ensure optimal customer experience.
• Provide feedback to the portfolio team to ensure customer feedback is built into service offerings.

The Essentials - You Will Have:

• Bachelor's degree or equivalent experience
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 10% of the time.

The Preferred - You Might Also Have:

• 5+ years of work experience and experience in creating reports (using tools like Excel, Power BI, ect…)
• Experience with customers and/or partners in a commercial and/or technical capacity
• Superior analytical and problem-solving skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Ability to work with cross functional teams
• Ability to collaborate and build trust with channel partners. Have commercial acumen.
• Comprehend the needs and requirements of customers to bring strategic value to them.
• Promote customer and partner needs as the key driver for business goals and initiatives.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid #LI-SG1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.